The US operating model for a multinational pharmaceutical company was transitioning from separate disease states to three service pillars (marketing, product, and customer experience). Because of our proven experience and program and change management, Aspirant was asked to organize the operational transformation for the Neuroscience disease state, the first mover into the new operating model. This included:
We began with helping one franchise organize their sales team on a national level, including resource allocation (collapsing two sales teams into one), people operations (HR), and communications, which led into training development and playbooks.
We realized that their new sales process was not efficiently organized, so we developed customer-focused capabilities to be more collaborative. In conjunction with new sales capabilities, we built a playbook for cross-functional collaboration best practices. Using our playbook, we transitioned the client’s neuroscience team into a new operating model, which is now used with different franchises to help push institutional change.
July 19, 2023
July 17, 2023
May 18, 2023
April 24, 2023