Our client, a $1 billion communications and technology infrastructure solutions company, faced the challenge of integrating dozens of acquisitions that were operating autonomously in terms of product and service offering, pricing, costing, staffing, and process. The company lacked a standardized delivery platform for new and existing services, a functional organizational structure, and a consistent framework of processes needed to support an efficient and effective enterprise organization.
We steered multiple organizational effectiveness-focused initiatives to aggregate the branch business units into larger entities and encourage the behaviors associated with an enterprise organization. Activities included: organizational design to align new operating model, talent assessments to identify and fill gaps in capabilities, change management to minimize organizational disruption, and communications strategy to establish multiple two-way channels for consistent interaction and engagement.
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