Despite retaining hardworking employees, the company lacked a culture of ownership and commitment. Hard work alone did not guarantee an employee consistently delivered on commitments, nor did it indicate the employee clearly understood the impact their own performance had on overall business results. In order to achieve the true change in culture needed to meet strategic objectives, the company had to realize behavior change at all levels, starting with leadership.
Team leaders first defined and quantified goals that would unify the business and drive performance. Management systems were then leveraged to institute a measurable approach for leaders to gauge progress on each priority, provide feedback within and across teams, and recognize positive results. Lastly, coaching activities were held to further develop leadership skills and business acumen, break down collaboration barriers, and ultimately refocus the entire organization on desired results.