Centralized PMO Supports Efficient, Repeatable Delivery

Program & Project Leadership

The Challenge

A $1 billion technology solutions provider lacked a corporate-wide business Project Management Office (PMO), resulting in costly delivery inefficiencies and poor resource allocations across the organization. There was an absence of best practice processes, project management tools, templates, and documents for their day-to-day project management activities. In addition, they had no repeatable and predictable project success, and no mechanism to track resource allocation and utilization across PM resources.

The Solution

We partnered with our client to assess the current state of project management (PM) across the organization, allowing for comparison to best practices and gap identification. We created a PMO Center of Excellence to centralize a standard PM methodology, best practices, and reporting templates, and documented processes to ensure alignment across PM teams. In addition, we helped our client select a project portfolio management (PPM) tool to support the new processes, and facilitated consistent KPI and BI reporting and resource management.

The Results

  • Created a centralized PMO.
  • Developed governance policies, auditing procedures, and compliance measures to support adherence to best practices.
  • Standardized processes and methodologies across the project management team.
  • Implemented a PPM tool for project portfolio intelligence, KPI reporting, resource allocation and utilization capabilities.
  • Developed a repeatable, consistent approach to client project delivery.
  • Provided PMO organizational structure for effective project management.
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