Our client, a large individual not-for-profit health insurer in the United States, was undergoing a major change as they sought to transform their business to enable future growth and broader outreach for their federal and state product lines. Despite communication around the need for change and programs initiated to support the change, leadership did not have a clear view of how well the message was resonating, and if their employees were bought in to making the change happen.
With the help of Digital Discovery® we reached out to over 100 managers throughout the organization to assess their change readiness. This outreach took place across multiple stages of the transformation to develop a baseline and inform the current strategy. This set leadership on a course for more informed decision making as it related to the transformation. After some strategic realignment and prioritization, we reassessed the initial group enabling further clarity for leaders and ongoing refinement of the outreach and change programs.
See how Digital Discovery® reenergized an organization and bolstered morale — all informed by employee voices — during their company transformation.
Gain insight into understanding and optimizing employee experience during company acquisitions with our AI tool. Help leadership make informed decisions.
Revamped CX Strategy. Learn how 2,000+ data points improved customer experience by combining customer & employee input. Make analyzing insights a breeze!