Our client, a major food processing company, was looking to combine brand loyalty data with distributor and restaurant account data in a single master data portal. Prior to the project, brand marketing data was independently managed, and consumers opting into brand loyalty programs were not tracked across different brands. In addition, demographic attributes were different between the various brand programs, and different types of customers were managed separately, leading to data integrity issues.
Aspirant created web APIs for the brand website developers, which allowed for standard data structure and storage across all loyalty programs. All existing consumer records were scrubbed for duplicates, and the demographics data was normalized and loaded into the new central loyalty database. Over 25 million consumer records were processed. We also developed a web portal that allowed for marketing analytics, data segmentation, and an automated interface into email marketing management software.
Aligned data storage via web APIs, a web portal to perform complex marketing processes, and data feeds from the systems used to manage customers and distributors.
Single source of truth for all consumer loyalty data.
Structured system for adding new consumer loyalty programs and brands.
Streamlined interface for data segmentation and campaign management.
Consolidated process for operator management.
Data validation process and platform to ensure data integrity.
Paul is a senior engagement manager who works closely with peers in other service lines to create solutions for clients in the following areas: business development, sales, resource and vendor management, resource hiring/termination decisions, account management, service line P&L forecasting and management, and specific project delivery. He manages a team of employees and partners across a diverse technology platform from around the world who serve our clients to provide PMO services to Fortune 500, mid-range, and small firms in the United States, Canada, Puerto Rico, the UK, and Northern Europe.