May 28, 2018 9:00:00 AM EDT

How Does Your Organization Engage People?

Organizational Effectiveness

How Does Your Organization Engage People?

Have you thought about this question? If you know the answer, do you know if what you’re doing works?

Many companies have employee engagement initiatives, but are they just checking off boxes on a list? There’s a lot more to engaging employees than just checking steps and best practices off a list. You need to make sure what you’re doing is working, not just fulfilling a required action.

What are you doing to successfully engage people? Keep in mind that “people” doesn’t only mean employees. All of your engagement work should apply to your customers as well as your employees. After all, they want a lot of the same things. They want to feel valued and appreciated. They also want to be heard when they voice their concerns.

Just like with your customers, it’s not enough to conduct regular employee engagement surveys. You have to act on them too. Respond to their concerns and ask questions if you don’t understand. Once you have a handle on what your employees are looking for, set the objectives of what you want to address.

Create an engagement plan that directly addresses employee concerns and suggestions. Make a commitment to your team about what you plan to do, and stick with it. These are the most imperative aspects of engagement.

Without attention to responses, surveys are useless. Without communication, your employees don’t know you’re working to improve things. Without action, they’ll know that you don’t really want to improve things.

So, in summary, here are the steps to making sure your organization is engaging people:

  1. Solicit employee feedback.
  2. Read the feedback and understand it.
  3. Communicate what you intend to do in response.
  4. Follow through on what you communicate.
  5. Repeat cycle.

 Understand your culture

Judy partners with executives and leadership teams to engage and inspire employees in a way that delivers sustainable strategic results. She brings deep expertise and creative ideas to solve organizational effectiveness issues and closely collaborates in a way that builds internal capabilities. Judy has spent over 25 years consulting in a variety of industries, bringing her expertise in behavior to a wide range of organizational issues including organizational behavior change, leadership, change management, culture and engagement.

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