What is your strategy for unplanned work that comes up in a project or in general? Do you have one? Let’s face it, at every organization and in every industry, unanticipated projects will happen. So, how can DevOps help you with it?
The driving force behind DevOps is being able to develop, test and roll out software at a higher frequency and with more reliable results. (Read more about DevOps in our earlier blog post.) That goal alone will help you deal with unplanned work, but how else can it help?
The heart of DevOps is a change in culture and philosophy. It bridges a gap between development and operations that puts them on the same team. End users and programmers are now working together, building trust and integrating their departments. This kind of teamwork promotes quick resolution of critical issues, a higher rate of innovation and ability to rapidly respond to unplanned work and complications.
Let’s take a look at some of the highlights of a DevOps environment.
Culture of Collaboration
Many companies suffer from silos. Individual departments that often do their own job well enough, but do not cooperate with other teams in the company. This leads to subpar final products. Culture is the first success of DevOps. The collaborative atmosphere creates a shared responsibility for the accuracy and results of the final product. The process of creating becomes transparent and the ability to give and act on feedback rapidly adds trust and reliability.
DevOps helps you break free of siloes. Promoting team members to consider how their work affects not just themselves and their team but each team and affected user along the life of the project. It eliminates the mentality of blame and fear of responsibility. Read more about the culture of DevOps here. Everyone becomes responsible for a release that is beneficial as expected. Workers have a sincere aspiration to work together to create a solution.
Smarter and Faster Automation
Time is one of your most precious resources. DevOps has the ability to create faster releases with increased quality. With the culture of collaboration mentioned above you will create better automation and more uniform tools and procedures. Operations will trust the work of developers and will not hesitate to go to them with any kinks found in the process, allowing quick and painless resolution.
With the minimization of repetitive work operations and reliable outcomes workers are able to think on innovation and become inspired to suggest and work for even more improved procedures. Once you employ continuous delivery for your software rollouts it frees up even more time and provides more reliable outcomes.
Fast-tracked Issue Resolutions
With the quick feedback coming from your improved communications and the benefits of automation your team will be able to respond to issues quickly and minimize any related downtime. As this is one of the main instigators of frustration between team members these smooth rollouts will do even more to help improve your team culture. They will come together to rapidly fix any issues and rollout out the resolutions as fast as possible.
Also, your automated processes and open communication will contribute to fewer issues over all. Plus, with your team accepting responsibility as a whole you will skip right over the time consuming “whose fault is this” part of a problem and straight to finding a solution.
The Impact on Unplanned Work
Together, all of these things contribute to a decreased amount of and better management of unplanned work. You have consistent and reliable automated processes and a team not held back from lack of communication and trust. Unplanned work can easily filter through the regular process without much impact.
Phil is Aspirant's Technology Director with a focus on providing enterprise-grade solutions. His 30 years of experience have given him the opportunity to work across many markets, industries, and applications. Phil is leading a team of skilled web and mobile developers building strategic solutions for our customers.