The promise of the Software as a Service (SaaS) model is very attractive for a variety of business applications, as opposed to acquiring, implementing, and maintaining software and the associated infrastructure. The benefits of SaaS are clear:
However, these benefits are outweighed if SaaS-delivered applications don’t deliver a quality end user experience or meet the needs of the workforce relying on them. Especially given the vast array of options that SaaS can function within as delivery model for business applications, including accounting, office software, CRMs, talent acquisition, and ERPs.
Therefore, given the increasing reliance on SaaS as well as the benefits it provides, how can you hold your SaaS vendor accountable?
1.) Have a Robust Pre-Contract Process
Before embarking on a software selection, having senior management support is key. A clear vision of what problems you are trying to solve and the business benefits you are seeking to realize are critical to success.
As you begin to organize the process, consider the following steps to enable you to clearly communicate your needs and evaluate solutions and vendors against your requirements. Pre-contract activities include:
Paul is a senior engagement manager who works closely with peers in other service lines to create solutions for clients in the following areas: business development, sales, resource and vendor management, resource hiring/termination decisions, account management, service line P&L forecasting and management, and specific project delivery. He manages a team of employees and partners across a diverse technology platform from around the world who serve our clients to provide PMO services to Fortune 500, mid-range, and small firms in the United States, Canada, Puerto Rico, the UK, and Northern Europe.
March 25, 2020
March 18, 2020