September 5, 2019
Companies of all shapes and sizes have specific needs and specific goals, but what can sometimes be hard to figure out is a specific way to get there. In many cases software can help. However, the out-of-the-box piece of software may be limited, or even worse, fail to do exactly what you want it to do. This is where strong software design comes in.
Likewise, projects like this need to be planned, discussed and executed in order for them to be successful. Sure, it’s important to know what metrics you need to see in a fancy new dashboard, customer relationship management system, or even a custom ERP system,but user experience is also an incredibly important component of the process that can sometimes be overlooked. If the software isn’t user friendly, nobody is going to use it. If nobody is going to use it, why even do it at all?
The biggest mistake you can make in any project is to skip, or not be thorough, during the planning process. There is a reason why you need a custom solution. Ask yourself, and key team members, a few questions.
Asking these questions ensure you leave no stone unturned. With a solid plan, you won’t find yourself, or other employees saying things like, “I’m sure this is great, but I have no idea how it works,” or “It’d be really cool if I could see [insert important KPI you didn’t feel was important here].” After all, failure to plan is planning to fail.
Nobody likes a busy website. It’s overwhelming. Ever look at a website and have no idea where to start? Do you just look elsewhere? Probably. Software is the same way. If you’re CRM isn’t user friendly, or your ERP is confusing the people it was built for, than the whole company suffers, doesn’t it? Good UX prevents these issues.
It helps individuals know exactly where to go and, more importantly, it makes your software easier to navigate. If you have a ton of content you need access to, then break it up in a way that isn’t overwhelming to users.
You’ve made a plan. You hired someone to help you implement that plan. You’re happy with the end product. Relationship over. Right? Wrong.
Software design and development aren’t “set it and forget it” projects. They are ongoing projects that will be perpetually improved over time. The people using this CRM, ERP or custom dashboard are going to want to add things, delete, or even see things in a different format. Continuous improvement of your software prevents you from having to do a big project every few years. Small changes over time make a huge difference and are much more manageable.
At Aspirant, we are experts in software development with a great UX. If UX is a pain point for you, or your company, check out our technology page. We’d love to explore how we can help.
Phil is Aspirant's Technology Director with a focus on providing enterprise-grade solutions. His 30 years of experience have given him the opportunity to work across many markets, industries, and applications. Phil is leading a team of skilled web and mobile developers building strategic solutions for our customers.